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Store Policy

Customer Care

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At Quiet Luxury, we are committed to providing exceptional customer service and ensuring that our customers have a seamless shopping experience. Our customer care policy is designed to address any inquiries or concerns you may have with respect, professionalism, and efficiency.

1. How to Reach Us:

For any assistance, questions, or concerns related to your order, product details, returns, exchanges, or anything else, feel free to reach out to us through the following channels:

2. Response Time:

Our customer care team strives to respond to all inquiries within 24-48 hours, Monday through Friday. Please allow for a slightly longer response time during weekends and holidays.

3. Order Support:

  • If you have questions regarding your order status, please include your order number in your message.

  • For returns or exchanges, kindly refer to our Return & Exchange Policy, which is available on our website.

4. Product Inquiries:

We’re happy to help with any product-related questions you may have, including sizing, materials, and fit. Please don’t hesitate to ask if you need assistance choosing the right item for you.

5. Our Promise:

At Quiet Luxury, we pride ourselves on the quality of our products and our commitment to customer satisfaction. If you’re ever unhappy with your experience or purchase, please let us know so we can make it right.

Thank you for choosing Quiet Luxury. We appreciate your support!

Privacy & Safety

1. Protection of Personal Information

At Quiet Luxury, we take the privacy and security of your personal information seriously. When you shop on our website, you can rest assured that your details will be handled with the highest level of care.

  • Secure Transactions: All personal and payment information is securely encrypted using industry-standard encryption methods (SSL) to ensure that your data is safe from unauthorized access.

  • Confidentiality: We will never share, sell, or trade your personal information to third parties for marketing purposes. Your privacy is important to us, and we are committed to protecting your personal details.

  • Data Collection: We collect only the necessary information required to process your orders, improve your shopping experience, and send you updates about your order status. This may include your name, shipping address, email address, and payment details.

  • Cookies: We use cookies to enhance your browsing experience and personalize the content on our website. You may choose to disable cookies through your browser settings at any time, though this may limit some website functionality.

2. How to Contact Customer Care

We are here to assist you with any questions, concerns, or issues you may have. If you need assistance, please contact our customer care team via one of the following methods:

3. Customer Data Rights

We respect your right to access, correct, or delete your personal information at any time. If you'd like to update or remove any information we hold about you, please contact us via email or our social media channels, and we'll make the necessary changes.

4. Order Support and Returns

  • Order Support: For questions regarding the status of your order or product inquiries, please include your order number in your message to help us serve you faster.

  • Returns & Exchanges: If you are not satisfied with your purchase, we offer a two week refund policy (check our website for full details). We’re happy to assist you with returns, exchanges, or refunds—just reach out to our customer care team.

5. Our Commitment

Quiet Luxury is dedicated to providing you with the best customer service experience possible. We value your trust, and we work hard to maintain the highest standards of privacy and security when it comes to your personal information. If you have any concerns or questions, please don’t hesitate to get in touch with our customer care team.

Thank you for choosing Quiet Luxury. We appreciate your support and are excited to serve you!

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • UPI

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